Our general terms and conditions of sale
I need more information about a product
A wide range of information is available on each product sheet, from the “Description” and “Composition” tabs.
If you wish to freeze a product, please check the product description.
You can also ask your question directly by clicking on “contactez-nous”
Where do you deliver?
You can have your order delivered to throughout mainland France, the countries Europe, North America and South America with our partner DPD.
Delivery times are 24-48 hours in France, 3 days in Europe and 5 days for the rest of the world.
What are the delivery charges?
Delivery costs are displayed in your basket directly when you enter your delivery address.
You can choose from a range of services and carriers, with each fare tailored to your needs.
For purchases over €100 in France, delivery is free.
For purchases over €150 for the rest of the world, delivery is free.
Can I return one or more items?
We do not take back purchased items.
If your item arrived damaged in transit, take a photo of the parcel and the broken contents, and send it to us at our address: info@fermesinsac.com
The product has a defect, describe the defect and we will offer you a replacement. Send it to our address: info@fermesinsac.com
I have another question
Contact us here
You can reach us by telephone at +33647361538
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